EXCHANGE POLICY

At Thrift Store, our customers are our first priority. Our customer care team will facilitate you on each step if you wish to exchange your purchased item. The help you need is just a click away!

Domestic Orders:

Valid Days of Exchange: Any article purchased online can be exchanged within 10 days. Once the article has been delivered, given that the customer has proof of purchase. 

Proof of Purchase: This includes either a receipt or the online order confirmation email.

Conditions Qualified for Exchange: Articles are qualified for change only if they are unused & not washed with all tags intact, packing is in its original condition and original invoice is present. Also, state a valid reason for requesting an exchange, such as if the article is defected, in wrong size, or incorrect. 

Exchange Charges: In case of exchange customer will be charged delivery charges.

Process of Online Exchange: It usually takes 10-15 days to complete the online exchange process after it has been verified. If customers are dissatisfied with the item or have ordered and received the size that won’t fit them then they would be asked to drop off the purchased item at a given location. However, if the item is defected or incorrect then the article will be picked up from the customer’s doorstep & no delivery charges will be charged.

Note: Don't accept the parcel if its damaged or with broken seal. Thrift Imports will not be responsible for such exchange.

RETURN POLICY

Thrift Imports does not offer a return policy. However, we can guide you in requesting an exchange for your article. Please refer to the above-mentioned Exchange policy for this.

Refund Policy: Refunds are not in cash - the client will be issued a coupon of product value valid for Online Store ONLY, which can be used immediately or in the future.